If your package of arrives damaged, refuse delivery. If you notice damage after unpacking your wood contact us immediately (within 24 hours of delivery) and take photographs and/or video of the damaged items. Product returns require prior approval from an agent of Centennial Woods LLC to assure credit. Contact us within 30 days of receipt to process a return. A 20% restocking fee and return shipping will apply. Returns must arrive in their original condition with the factory straps around the bundles of wood intact.