Shipping and Returns for Online Orders
Shipping within the USA and to Canada
USPS Priority Mail® and UPS® Ground are the default shipping methods. Canadian orders may ship through DHL. Ground shipping varies between 2 and 4 days. Expedited shipping options are available for an additional charge.
Shipping Outside the USA
DHL Express shipping service handles all international deliveries for Centennial Woods. Duties and taxes are collected at checkout. Customers can use their own local currency and local payment method to pay for products.
We currently do not sell to the following countries online:
Afghanistan, Åland Islands, Ascension Island, Belarus, British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Eritrea, French Southern Territories, Iraq, Isle of Man, Kosovo, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), Niger, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, Saint Martin, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tokelau, Tristan da Cunha, Turkmenistan, U.S. Outlying Islands, Ukraine, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zimbabwe.
Processing
Handling and processing time may take up to 2 business days, although we strive for same-day shipping if orders are received before Noon Mountain Time. All shipments originate from Laramie, WY. Centennial Woods® is located near the highest point of Interstate 80 that is 8640 ft. above sea level. Due to inclement weather in our mountainous location, all roads in and out of Laramie close often in the winter. Occasional road closures for high profile vehicles (delivery trucks) happen in the summer due to high winds – this may delay the departure of your order.Order Tracking
Once your shipping label is created, an automated email message will be sent with your tracking number.USA & Canada Returns
Product returns due to buyer's remorse require prior approval from an agent of Centennial Woods®. To assure credit contact us within 30 days of delivery to process a return. Once authorized, return shipping labels will be emailed to you. When the wood returns to us we will issue a refund less a 10% restocking fee for USA orders and a 30% restocking fee for Canadian orders. Returns must arrive in its original condition and packaging with the nylon straps still bound around the bundles of wood.
If your order arrives with excessive damage to the packaging, please refuse delivery. If you notice damage after unpacking please take photographs of the damage. Be sure to contact us within 24 hours of delivery so we can work out return details with you.
Reach us at (307) 745-3672 or at marketing@centennialwoods.com.
International Returns
Product returns due to buyer's remorse require prior approval from an agent of Centennial Woods®. To assure credit contact us within 30 days of delivery to process a return. Once authorized, the cost of the return shipping labels will be the responsibility of the customer. When the wood returns to us we will issue a refund less a 10% restocking fee. Returned products must arrive in original condition and packaging with the nylon straps still bound around the bundles of wood.
If your order arrives with excessive damage to the packaging, please refuse delivery. If you notice damage after unpacking please take photographs of the damage. Be sure to contact us within 24 hours of delivery so we can work out return details with you.
Reach us at (307) 745-3672 or at marketing@centennialwoods.com.
We are open 8 am to 5 pm Monday -Thursday and 8 am to 4 pm on Fridays. We are closed for major holidays.
