If your order arrives with excessive damage to the packaging, please refuse delivery. If you notice damage after unpacking please take photographs of the damage. Be sure to contact us within 24 hours of delivery so we can work out return details with you.
Product returns due to buyer's remorse require prior approval from an agent of Centennial Woods® and shipping will be the purchaser’s responsibility. To assure credit, contact us within 30 days of delivery to process a return. Once authorized, you will be refunded once we receive the returned products in their original condition. We will issue a refund less a 20% restocking fee for USA orders and a 30% restocking fee for international orders.
Orders from within the USA with a pre-applied finish (seal or flame retardant) will be subject to a 30% restocking fee and international orders with sealant will be subject to a 40% restocking fee. Returned products must arrive in their original condition and packaging with the nylon straps still bound around the bundles of wood.
We do not accept returns on the bundles of Salvaged Wood Planks.
Reach us at (307) 745-3672 or at marketing@centennialwoods.com.
Exchanges
We only replace items if they are defective or damaged (warped or cupped boards, cracks, and knotholes are common and to be expected and are not defects). If you need to exchange your wood for a different finish send us an email at marketing@centennialwoods.com for approval, then send your item to the address at the bottom of this page.
Salvaged Wood Planks are not eligible for exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping (Buyer’s Remorse)
To return your product, you should send your item to the address at the bottom of this page. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for lost or stolen items.
Centennial Woods, 1551 West Harrison Street, Laramie, WY 82070
